IBSA Online Complaint Registration Form


Please enter as much information as possible about the Company/Website with whom you have a complaint.
Website URL *: http://
Site/Business Name *
Address line1:
Address line2:
City:
State/Province:
Zip/Postal Code (if applicable):
Country:
Phone #:
Not all fields may apply to your complaint. Please fill in only the appropriate fields.
Problem
Unfulfilled Contracts
Credit/Billing Problems
Unsatisfactory Service
Unhonored Guarantees, Warranties
Misrepresentation
Non-delivery of Goods and Services
Improper Selling Practices
Misleading Advertising
Abuse of, and Deception Concerning, Client Information
Improper Conduct Concerning Minors (18 years of age or younger)
Note: You may choose more than one option
Product or Service Purchased/Rented/Arranged with the company:
Model #:
Order #:
Contract, Account, or Policy #:
Purchase/Contract Agreement Date:
Date Problem first occurred or was noticed:
Was there a specific Sales Person that you dealt with when you purchased/rented/arranged the product or service:
No
If Yes,
Title:
Name:
Purchase/Rental/Arrangement Price:
Date you complained to the company/website:
Date:
Did you contact anyone at the Company/Website regarding your complaint?
No
If Yes,
Name:
Title:
Complaint detail: (max. 100 words)
Enter your DESIRED OUTCOME below. Please keep your description to a summary if possible – the IBSA will contact you if additional details are needed.
Refund
Replacement
Other (explanation required)
No Settlement Requested – for IBSA information only
Not Applicable.
YOUR INFORMATION

In order to process the dispute, the Internet Business Standards Association needs certain personal information from you.

NOTE: the IBSA does not process anonymous complaints. Also, the IBSA will only handle complaints filed by the wrong party. You may not file a complaint for another person UNLESS it concerns a MINOR.

You must provide a Name, Address, Phone Number, and E-Mail Address.

If the complaint involves a contract, purchase, rental, or arrangement between the offending party and your Company (defined as a company you own, manage, administrate, or work for), you must also include your Title, and the Name, Address, Phone Number, and E-Mail Address of the company.

Your Title:
Suffix:
Name*:
Address Line 1*:
Address Line 2:
City*:
State/Province:
Postal Code*:
Country*:
Personal/Home Phone*:
Business Phone:
Fax:
Email*:
Does this complaint involve your Company?
No
If Yes,
Your Position:   
Company Name:
Company Address Line1:
Company Address Line2:
City:
State/Province:
Postal Code:
Country:
Business Phone:
Business Fax:  
Email:
Owner/President/Manager of the company:
A brief description of what kind of business the company is involved in:

Double-check all the info above and click

Thank you for working with the Internet Business Standards Association in this matter.

Rest assured we will be working as quickly as possible to deal with your concern. However, due to the popularity of our service, we may have a large amount of work occupying us at the moment you file your complaint.

Please allow for at least 14 days of processing time.

If you have any questions about this process, please contact us at complaintprocess@internetstandards.org

* = Required Information